Question 1

Are you available for after-hours lockout calls?

Accepted Answer

Yes. After-hours lockout calls are routed through our live answering line at (202) 227-6767. An on-call dispatcher triages each request and sends the nearest available technician. Average after-hours arrival time is…

Question 2

Are your technicians licensed in Maryland and DC?

Accepted Answer

Yes. All technicians operating in Maryland carry a valid Maryland Security License Board locksmith license. DC operations comply with applicable licensing requirements. Proof of licensure and certificates of general…

Question 3

Can you rekey a lock instead of replacing it?

Accepted Answer

Yes, and in most cases rekeying is the right choice. Rekeying changes the internal pin configuration so the old key no longer works, but the lock hardware stays in place. It costs significantly less than a full…

Question 4

Do you design master key systems for rental properties and offices?

Accepted Answer

Yes. Master key hierarchy design is one of our core commercial services. We start with a facility walk-through, map every door and its access level, then design and install a hierarchy that gives each user access to…

Question 5

Do you provide a written estimate before starting work?

Accepted Answer

Always. Every Unlock and Drive technician carries a rate schedule and provides a written estimate on-site before any work begins. No work proceeds without customer approval, and the final invoice never exceeds the…

Question 6

How are safe openings documented for insurance?

Accepted Answer

Photos of drill points, dial orientation, and relocker status accompany invoices so carriers see professional methodology rather than destructive mystery. Post-opening, discuss whether dial service or electronic…

Question 7

How do I choose between Grade 1 and Grade 2 deadbolts on mixed-use doors?

Accepted Answer

Grade 1 belongs on exterior and garage-house connectors; Grade 2 may suffice on interior storerooms without public exposure. Strike reinforcement matters as much as cylinder grade—Unlock and Drive should inspect screw…

Question 8

How do locksmiths avoid participating in illegal lockouts?

Accepted Answer

Responsible vendors request court or landlord documentation before cores change on occupied dwellings. If paperwork is ambiguous, they decline service rather than risk constructive eviction liability. Photo IDs and…